Refund policy

Last updated: July 14, 2026

This Refund & Returns Policy applies to all purchases made through eastmonts.com.

Our 90-Day Money-Back Guarantee

Every Eastmonts product purchased on eastmonts.com is covered by a 90-day money-back guarantee, starting on the day your order is delivered. If you are not satisfied for any reason, you can request a refund within 90 days of delivery — and in most cases you don't need to ship anything back.

How Refunds Work — You Keep the Product

  1. Email us at hello@eastmonts.com within 90 days of delivery with your order number and the reason for your request. We respond within 24 hours, 7 days a week.
  2. In most cases, there is no need to return the product — you simply keep it (or gift it to a fellow skier).
  3. We refund the product price to your original payment method, minus a flat US$9.95 original shipping, handling & processing cost (plus US$3 for each additional item in the order). There are no other fees and no restocking fees.
  4. Refunds are issued within 5 business days of approval. Banks and card issuers may take a further 3–10 business days to post the refund to your statement.

Example: you bought 2 items and want to refund both — you keep the products and receive the full product price minus US$12.95 ($9.95 + $3).

For larger or multi-item orders, or where we suspect misuse of this policy, we may instead ask you to return the product before refunding. In that case you arrange and pay the return shipping (tracked service recommended), and we refund the full product price with no deduction once the return arrives.

Damaged, Defective, or Wrong Item Received

If your order arrives damaged (including damage that occurred in transit), defective, or incorrect, contact us at hello@eastmonts.com with your order number and photos of the item and packaging. We will make it right at no cost to you with, at your choice, a free replacement or a full refund — with no deduction of any kind, including any shipping fees you paid. Nothing needs to be shipped back unless we ask, and if we do, it is at our cost.

Refund Details

  • Refunds go back to the original payment method. This applies to all payment methods, including PayPal.
  • The flat deduction above does not apply to damaged, defective, or wrong items, or to any error on our part — those are always refunded in full.
  • Optional add-ons such as priority processing and shipping protection are non-refundable for change-of-mind refunds, but are fully refunded if your item was damaged, defective, or incorrect, or if we made an error.
  • If your purchase included a cashback promotion and the cashback has already been paid to you, that cashback amount is also deducted from your refund.

Items Not Covered

  • Gift cards and digital products.
  • Items clearly marked "Final Sale" at the time of purchase.

Exchanges

Want a different color or model? Email us within 90 days of delivery and we will arrange an exchange for you.

EU & UK Customers — Statutory Right of Withdrawal

If you are a consumer in the European Union or the United Kingdom, you have a statutory right to withdraw from your purchase within 14 days of delivery, without giving any reason. To exercise this right, notify us within that period by an unequivocal statement (an email to hello@eastmonts.com is sufficient), and return the goods to the address we provide within 14 days of your notification, at your own cost. We will refund all payments received from you, including standard delivery costs, with no deduction, within 14 days of receiving the goods back or receiving proof of return shipment, whichever is earlier.

Within those first 14 days you can freely choose whichever option suits you better: the statutory withdrawal above (return the goods, full refund) or our keep-the-product guarantee (no return, flat deduction). After 14 days and up to 90 days from delivery, our money-back guarantee continues to apply as described above. Our guarantee applies in addition to — and does not limit — your statutory rights, including your legal guarantee of conformity.

Australian Customers

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and to compensation for any other reasonably foreseeable loss or damage. Nothing in this policy limits those rights.

Late or Missing Refunds

If you have not received your refund within 10 business days of our confirmation, first check your bank account or card statement again, then contact your bank or card issuer — processing times vary. If it still has not arrived, contact us at hello@eastmonts.com and we will trace it.

Contact

Eastmonts Goods LLC — hello@eastmonts.com. Please include your order number and product details. We guarantee a response within 24 hours, 7 days a week.