Return policy

Last updated: August 2, 2026

This Return Policy applies to all purchases made through eastmonts.com. It covers two separate protections, which run side by side from the day your order is delivered:

  • Our 90-Day Money-Back Guarantee — if you change your mind.
  • Our 90-Day Limited Warranty — if the product turns out to be defective.

Our 90-Day Money-Back Guarantee

Every Eastmonts product purchased on eastmonts.com is covered by a 90-day money-back guarantee, starting on the day your order is delivered. If you are not satisfied for any reason, you can request a refund within 90 days of delivery. Returns are at the customer's cost: a flat return fee applies, and in most cases you don't need to ship anything back.

How Refunds Work — You Keep the Product

  • Email us at hello@eastmonts.com within 90 days of delivery with your order number and the reason for your request. We respond within 24 hours, 7 days a week.
  • In most cases, there is no need to return the product — you simply keep it (or gift it to a fellow skier).
  • We refund the product price to your original payment method, minus a flat US$9.95 return fee (plus US$3 for each additional item in the order). This is the only charge — there are no other fees of any kind.
  • Refunds are issued within 5 business days of approval. Banks and card issuers may take a further 3–10 business days to post the refund to your statement.

Example: you bought 2 items and want to refund both — you keep the products and receive the full product price minus US$12.95 ($9.95 + $3).

For larger or multi-item orders, or where we suspect misuse of this policy, we may instead ask you to return the product before refunding. In that case you arrange and pay the return shipping (tracked service recommended), and we refund the full product price with no return fee once the return arrives.

Damaged, Defective, or Wrong Item Received

If your order arrives damaged (including damage that occurred in transit), defective, or incorrect, contact us at hello@eastmonts.com with your order number and photos of the item and packaging. We will make it right at no cost to you with, at your choice, a free replacement or a full refund — with no deduction of any kind, including any shipping fees you paid. Nothing needs to be shipped back unless we ask, and if we do, it is at our cost.

Refund Details

  • Refunds go back to the original payment method. This applies to all payment methods, including PayPal.
  • The return fee does not apply to damaged, defective, or wrong items, to a valid warranty claim, or to any error on our part — those are always refunded in full.
  • Optional add-ons such as priority processing and shipping protection are non-refundable for change-of-mind refunds, but are fully refunded if your item was damaged, defective, or incorrect, or if we made an error.
  • If your purchase included a cashback promotion and the cashback has already been paid to you, that cashback amount is also deducted from your refund.

Items Not Covered

  • Gift cards and digital products.
  • Items clearly marked "Final Sale" at the time of purchase.

Exchanges

Want a different color or model? Email us within 90 days of delivery and we will arrange an exchange for you.

90-Day Limited Warranty

Separately from the money-back guarantee above, Eastmonts Goods LLC ("Eastmonts", "we", "us") provides the following express limited warranty on products purchased directly from eastmonts.com. It gives you specific legal rights, and you may also have other rights which vary from state to state or country to country.

What this warranty covers

We warrant that your Eastmonts product will be free from defects in materials and workmanship under normal use, including (without limitation) failures of the speakers, Bluetooth module, battery, and charging components that occur despite normal use in line with the product's care instructions.

Warranty period

This warranty runs for 90 days from the date of delivery of your original order, alongside the 90-Day Money-Back Guarantee above. During this period you are covered two ways: if the product is defective, we will repair or replace it free of charge, or refund you in full with no deduction of any kind; and if you are simply not satisfied, you may instead claim under the money-back guarantee above, on the terms described there. Replacements do not restart the warranty period, which always runs from the delivery date of the original order.

What this warranty does not cover

  • Damage caused by misuse, abuse, neglect, accident, or failure to follow the care instructions.
  • Damage from unauthorized repairs, disassembly, or modifications.
  • Normal cosmetic wear that does not affect function (pilling, fading, minor scratches).
  • Products purchased from anyone other than eastmonts.com (for marketplace purchases, contact the marketplace seller).
  • Lost or stolen products.
  • Products used for commercial rental or resale.

How to make a warranty claim

  • Email hello@eastmonts.com within the warranty period with your order number, a description of the issue, and photos or a short video showing the defect.
  • Our team responds within 24 hours. We may ask a few troubleshooting questions or, occasionally, ask you to return the item for inspection — if a return is required for a valid warranty claim, we cover the return shipping.
  • If your claim is approved we will, at your choice where feasible: replace the product (or a comparable model if the original is unavailable) at no cost, or issue a full refund of the product price with no deduction.

Warranty limitations

TO THE EXTENT PERMITTED BY APPLICABLE LAW, ANY IMPLIED WARRANTIES, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, ARE LIMITED IN DURATION TO THE DURATION OF THIS EXPRESS WARRANTY. Some states do not allow limitations on how long an implied warranty lasts, so the above limitation may not apply to you.

This warranty complies with the U.S. Magnuson-Moss Warranty Act (15 U.S.C. § 2301 et seq.).

EU & UK Customers — Statutory Right of Withdrawal

If you are a consumer in the European Union or the United Kingdom, you have a statutory right to withdraw from your purchase within 14 days of delivery, without giving any reason. To exercise this right, notify us within that period by an unequivocal statement (an email to hello@eastmonts.com is sufficient, or use our withdrawal form), and return the goods to the address we provide within 14 days of your notification, at your own cost. We will refund all payments received from you, including standard delivery costs, with no deduction, within 14 days of receiving the goods back or receiving proof of return shipment, whichever is earlier.

Within those first 14 days you can freely choose whichever option suits you better: the statutory withdrawal above (return the goods, full refund, no return fee) or our keep-the-product guarantee (no shipping back, flat return fee). After 14 days and up to 90 days from delivery, our money-back guarantee continues to apply as described above.

Your Statutory Rights

Our guarantee and warranty are provided in addition to — and do not limit — your statutory rights. Consumers in the European Union benefit from a legal guarantee of conformity of at least two years; consumers in the United Kingdom benefit from rights under the Consumer Rights Act 2015.

Australian Customers

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and to compensation for any other reasonably foreseeable loss or damage. Nothing in this policy limits those rights.

Late or Missing Refunds

If you have not received your refund within 10 business days of our confirmation, first check your bank account or card statement again, then contact your bank or card issuer — processing times vary. If it still has not arrived, contact us at hello@eastmonts.com and we will trace it.

Governing Law

This policy is governed by the laws of the State of Delaware, United States, without regard to its conflict-of-law principles, except that consumers outside the United States retain the protection of the mandatory laws of their country of residence.

Contact

Eastmonts Goods LLC — 8 The Green #11988, Dover, DE 19901, United States — hello@eastmonts.com. Please include your order number and product details. We guarantee a response within 24 hours, 7 days a week.