Help centre

Questions, answered

Everything we get asked most, in one place. Something else on your mind? Write to hello@eastmonts.com.

Using the Ski Tunes

They're built for snow — sweat- and splash-resistant. The electronics slip out, so the headband itself is fully washable.

Up to 10 hours of playtime — first lift to last run on a single charge. A full recharge takes about two hours with the included cable.

Yes. Remove the electronics through the small opening and machine-wash the headband cold.

Yes — the built-in microphone lets you take calls and chat hands-free while you ride.

No. The panel is only a few millimetres thin and sits flat against the fabric — most riders forget it's there.

The Neck Gaiter

Yes. The gaiter is designed to fit comfortably under any ski or snowboard helmet without adding bulk. It also works seamlessly with Ski Tunes — just pull the gaiter up over your neck and lower face, and your Ski Tunes sit on top of your head under the helmet as usual.

Absolutely. Merino wool is one of the best natural insulators, and the Tencel adds wind resistance. This gaiter is warm enough for below-freezing temps but breathable enough that you won't overheat on sunny spring days. It self-regulates based on your body temperature.

No. The fabric is breathable enough that your exhaled air escapes rather than being trapped against your face. This is a huge advantage over cheap synthetic gaiters, which suffocate you and fog your goggles immediately.

Nope. Merino wool is naturally anti-microbial, which means it resists odor buildup even after multiple uses. You can wear this for several days of skiing before it needs a wash (though we still recommend washing it regularly).

One size fits all. The 4% spandex content means it stretches to fit different head and neck sizes comfortably. It won't feel too tight or too loose — it just grips naturally without constricting.

Machine wash cold, gentle detergent, no fabric softener. Air dry only—don't put it in the dryer. Keeps the merino soft and prevents shrinking.

Yes. It's also great for snowboarding, snowmobiling, winter hiking, or just walking around town on cold days. The premium merino blend looks and feels better than a cheap synthetic gaiter, so you won't feel silly wearing it off the mountain.

Orders, delivery and returns

Orders ship within 24 hours and typically arrive in 2–4 business days.

Of course. You have 90 days to return it for a full refund, no questions asked.

Getting in touch

Write to us anytime at hello@eastmonts.com — we answer within one business day. You can also reach us from the contact page.

The Eastmonts guarantee

Not satisfied?
No problem.

Ride with your Eastmonts product for up to 90 days — if it's not right for you, simply send it back and we'll refund the purchase price.

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